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FREQUENTLY ASKED QUESTIONS

DO I NEED TO CALL BEFORE COMING IF IT’S DURING REGULAR BUSINESS HOURS?
Even though we live on the premises it’s a good idea to call ahead unless you’ve already set a specific drop-off/pick up time.  Sometimes we run errands during the day—usually to pick up dog food and the like—so we want to know approximately when to expect you.

WHAT DO I NEED TO BRING WITH MY DOG?
A copy of your dog’s most recent vaccination record is required.  We don’t have a FAX machine but we can make a copy of your dog’s shot records when you drop him/her off. 

WHAT VACCINATIONS ARE REQUIRED?
We follow the Cornell Veterinary School vaccination protocol.  Distemper, Parvo and Rabies need only be updated every 3 years.  Bordetella should be updated every 12 months.  Please bear in mind he/she will be mildly contagious after receiving the vaccine so ideally there should be a window of at least a week between receiving the vaccine and boarding situations. Dogs older than the age of 10 no longer need Distemper and Parvo vaccinations.  We are also requesting people vaccinate their dogs for the latest flu vaccine:  H3N2. 

DO I NEED TO BRING MY OWN DOG FOOD?
We feed Purina Pro Plan, but are happy to feed your dog its own food—especially if your dog is on a special food.  Also dogs seem to have less digestive upset if they eat their normal food.  Sometimes switching foods causes temporary diarrhea.  PLEASE BRING YOUR DOG'S FOOD IN 1 GALLON ZIP LOCK BAGGIES.  Each bag holds approximately 12 cups of food.

WILL YOU GIVE MY DOG HIS/HER MEDICINE?
We have many pets who need daily medication which we administer.

HOW OFTEN WILL MY DOG EAT?
We feed morning and evening each day with a biscuit at bed check each night.

SHOULD I BRING MY DOG’S TOYS AND BED?
Ninety-nine percent of the pets never touch their toys.  I guess there’s just too much other stuff to do because even the “can’t do without/security blanket type toys” get ignored and tossed in the corner.  Some dogs seem to enjoy their own beds from home, many could care less.  We have very thick padding that completely covers the floor and is very comfortable.  We do not accept toys with any cloth that can be chewed, shredded or ingested.

WILL MY DOG GET TO PLAY WITH OTHER DOGS?
Yes, if your dog likes other dogs he/she will be able to play with other dogs the same size.

HOW OFTEN DO DOGS GET TO RUN OFF LEASH?
Dogs usually get 2 to 3 runs off leash per day, weather permitting.

WHAT KINDS OF DOGS DO BEST HERE?
All sorts of dogs do well here—puppies, the elderly, shy and outgoing.  Aggressive dogs don’t do as well because they don’t get to play with other dogs and have to be walked on leash by themselves.  However, even the shy dogs and oldsters like to wander around on a sniffing holiday.

MUST MY DOG BE NEUTERED OR SPAYED?
No, we have a working/show kennel and can accommodate bitches in season and intact males.  Obviously they won’t be playing together.

DO YOU HAVE PLAY GROUPS?
Yes.  We have 7 play yards.  Some dogs love to play with other dogs for an hour or more.  Other dogs just stand in the gate wondering when they can get back in the building.

HOW DO YOU KNOW IF DOGS GET ALONG WITH OTHER DOGS/HOW DO YOU AVOID DOG FIGHTS?
We try to keep the same size dogs together and they are supervised at all times when taken for runs.  Before we introduce dogs to new ones we try them with our own submissive 9 month old females first.  If they pass the puppy test then they can run with other dogs.

WHAT IF MY DOG GETS INJURED?
Luckily it doesn’t happen very often.  If possible we try to take your dog to its own vet, otherwise we have veterinarians within 15 minutes of the kennel we can use.

DO I NEED TO BOOK EARLY FOR HOLIDAYS?
We do not take new clients during major holidays so we can accommodate our regular clients.  However, we are starting to fill up early for major holidays, so, yes, you'll need to book early. For the first time we had to turn down some of our favorite customers for the Thanksgiving holidays.

CAN I PICK UP MY DOG IF I’VE FORGOTTEN MY CHECKBOOK OR WALLET?
Not unless prior arrangements have been made.

DO YOU TAKE CHARGE CARDS?
Yes, but we don’t give them back.  Actually we
accept Visa, MasterCard and American Express, and we promise to give them back.

 

Helen Dorrance
4205 Arthur Circle
Leander, Texas 78641
512-260-7760
Cell: 512-964-3294 (964-DAWG)

Email Me:  goldducat@fastmail.fm
If you send an email, please be patient for a response,
as I'm usually out playing with the dogs.